Refund policy

Return & Exchange Policy – PURZE

We want you to love your PURZE bag. If something is not right, you can exchange or return it within 14 days of delivery.

Conditions:
- The bag must be unused, with all tags and original packaging.
- Items damaged by use, or without tags or packaging, cannot be returned.

Damaged or wrong item:
If you receive a damaged, defective or wrong bag, contact us within 48 hours of delivery with photos. We will replace it or give a full refund, and PURZE pays all delivery charges.

Change of mind:
You can exchange the bag for another design or ask for a refund. In this case the customer pays the return delivery charges.

How to start:
WhatsApp us at 0312-0613281 or email purzeshop@gmail.com with your order number and photos of the bag.

Refunds:
After we receive and check the returned bag, refunds are sent within 5–7 working days by bank transfer, Easypaisa or JazzCash.

Check before you pay:
With Cash on Delivery, you can open and check your parcel in front of the rider before paying.